Return Policy and Exchanges
All orders from Holy Land Crafts, LLC may be returned within seven (7) days of receipt for a full refund. In order to return or exchange all or part of your order, you must contact us for a Return Merchandise Authorization number (RMA#). You must email support@iHolyLandCrafts.com to obtain an RMA#.
It is the customer’s responsibility to inspect the product upon receipt of the order. Please open and inspect packages for damage immediately upon receipt. Call our customer service immediately at (800) 559-3185 to report damage which may have occurred during shipping. Keep all original packaging materials for inspection.
All returned merchandise must be returned unused in the original packaging with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within three days of the receipt date, and all items must be landed at our warehouse within ten days of the return request. Any shipping and/or handling charges on the original order cannot be refunded.
- All returned items must be repacked and returned in their original packaging for protection.
- The customer is responsible for any damage that occurs during return shipment. Packages being returned should be insured by you for your protection.
- Return merchandise received back damaged will not be credited.
- Customers are responsible for the initial shipping cost and all return shipping costs. No credits are issued on shipping costs.
- No returns accepted on customized products, including orders with custom text or graphics.
Holy Land Crafts, LLC is not responsible for shipping costs or damage on returned items. We recommend that you use a delivery service that can be tracked and or insured.